Privacy Policy

Privacy Policy for IQ Energy Inc.

Effective Date: 21/11/24

Last Updated: 21/11/24

1. Introduction

In the digital age, safeguarding personal data is of paramount importance. At IQ Energy Inc. we are dedicated to upholding your privacy and protecting your personal information. This Privacy Policy is designed to explain how we gather, utilize, disclose, and safeguard your personal data when you access and use our website. Your use of our website implies your consent to the practices detailed herein. If you would like more information, please don’t hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use (https://iqenergy.ca/website-terms-of-use).

We care about your privacy:

We will never rent, trade or sell your email address to anyone.

We will never publicly display your email address or other personal details that identify you.

2. Information We Collect

  • 2.1. Personal Information

We may collect personal information that you willingly provide when utilizing our services, including but not limited to:

    • Name: To personalize your experience.

    • Email Address: To communicate with you and send updates.

    • Postal Address: When necessary for specific services.

    • Phone Number: To contact you, if required.

    • Any other data: You may provide voluntarily, such as preferences or user-generated content.

      This information might be collected during subscription to newsletters, or when you contact us.

  • 2.2 Automatically Collected Information

When you access our website, certain information is automatically collected, including:

  • IP Address: For security and analytics.

  • Browser Type: To optimize your browsing experience.

  • Operating System: To ensure compatibility.

  • Referring URLs: To understand how you found our website.

  • Pages Visited: For site improvement and analytics.

This data helps us enhance our website and improve your user experience.

3. How We Use Your Information

We employ your data for various purposes, including:

  • 3.1. Providing and Enhancing Services: We use your personal information to deliver the services you request and continually enhance your experience on our website.

  • 3.2. Personalization: We may personalize your website experience based on the data we collect to make your interactions more relevant and enjoyable.

  • 3.3. Communication: Your contact information allows us to respond to your inquiries, provide updates, and engage with you when necessary.

  • 3.4. Analytics and Security: We monitor and analyze usage patterns to bolster our website’s functionality and security.

4. Data Security Measures

The security of your data is a top priority. We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Sharing of Information

We do not sell, trade, or transfer your personal information to third parties without your consent. However, we may share your data with trusted service providers who assist us in operating our website, subject to strict confidentiality agreements.

5.1 Using your Information

Your personal information may be used in order to:

  • verify your identity;

  • assist you to place orders through this site;

  • process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you;

  • make changes to your account;

  • respond to any queries or feedback that you may have;

  • conduct appropriate checks for credit-worthiness and for fraud;

  • prevent and detect any misuse of, or fraudulent activities involving, this site;

  • conduct research and development in respect of our products and/or services;

  • gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or

  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

  • and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.

From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

5.2 When we may disclose your personal information

In order to deliver the products/services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

  • customer enquiries;

  • mailing systems;

  • billing and debt-recovery functions;

  • information technology services;

  • marketing, telemarketing and sales services;

  • market research; and

  • website usage analysis.

In addition, we may disclose your personal information to:

  • your authorised representatives or legal advisers (when requested by you to do so);

  • credit-reporting and fraud-checking agencies;

  • credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);

  • our professional advisers, including our accountants, auditors and lawyers;

  • government and regulatory authorities and other organisations, as required or authorised by law;

  • organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and

  • the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

5.3 Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Canadian Privacy Principles. All requests for access to your personal information must be directed to the above email. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

  • be unlawful (e.g. where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);

  • have an unreasonable impact on another person’s privacy; or

  • prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

5.4 Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

5.5 Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

5.6 Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

6. Cookies and Tracking Technologies

Our website may utilize cookies and similar tracking technologies to collect information about your browsing behaviour to help personalise your online experience. You can manage your cookie preferences through your browser settings. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

6.1 Why we may use cookies

This site uses cookies in order to:

  • remember your preferences for using this site;

  • manage the signup process when you create an account with us;

  • recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;

  • facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;

  • show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and

  • remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

6.2 Third party cookies

In some cases, third parties may place cookies through this site. For example:

  • Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;

  • Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and

  • third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

7. Your Rights

  • 7.1. Access: You have the right to access the personal information we hold about you. Feel free to contact us for a copy of your data.

  • 7.2. Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections.

  • 7.3. Deletion: You can request the deletion of your personal information.

  • 7.4. Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • 7.5. Data Portability: You can request your personal information in a structured, commonly used, and machine-readable format.

8. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated by posting the revised Privacy Policy on our website.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at dford@iqenergy.ca